Innovating on a $2B Opportunity of Line Length and Wait Time Leads to New Services

I led a cross-functional team through a series of 20+ lean experiments (during FY2019) for zero-to-one services and experiences. The experiments led to launching two impactful new services and influenced product and team delivery strategies.

Role & Responsibilities

TITLE

Team

Remote, distributed

Timeline

timeframe

highlights…

Challenge

Context

Conflict

Climax

Results

I learned…

If faced with a similar experience…

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Test-and-Learn Process Delivers Two Services 40% Faster

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Critical Queue Strategy Decisions Powered by Cross-Functional Facilitation