Test-and-Learn Process Delivers Two Services 40% Faster

I guided a multidisciplinary design team to deliver results across 8 work streams over 8 months with test-and-learn processes. We strengthened trust with cross-functional stakeholders by creating transparent processes and collaboration, resulting in 100% of tracks using user-centric design practices.

Role & Responsibilities

TITLE

Team

Remote, distributed

Timeline

8 months

highlights…

Challenge

Context

Conflict

Climax

Results

I learned…

If faced with a similar experience…

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Building Trust and Protecting Customers with Design Thinking Strategy

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Innovating on a $2B Opportunity of Line Length and Wait Time Leads to New Services