Building Trust and Protecting Customers with Design Thinking Strategy
I orchestrated a user-centric approach for my multidisciplinary team. Using ethnography, behavior design, and banker co-creation, we built brand trust with customers and bankers.
Role & Responsibilities
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Team
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Remote, distributed
Timeline
?? months
highlights…
Challenge
Context
Conflict
Climax
Results
I learned…
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If faced with a similar experience…
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