Multi-Year Wayfair Omnichannel Checkout Experience Vision Yields $2M Savings
30% Cost Savings Driven by Design Discovery for Wayfair Flagship Store Device Strategy
Boosting Personalization and Productivity with AI/ML and Gen AI, Unlocks $84M Potential
Building Trust and Protecting Customers with Design Thinking Strategy
Test-and-Learn Process Delivers Two Services 40% Faster
Innovating on a $2B Opportunity of Line Length and Wait Time Leads to New Services
Critical Queue Strategy Decisions Powered by Cross-Functional Facilitation